Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised, and enjoyable experience. When you create an account, we collect personal details such as your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for verification and regulatory compliance.

During regular use of our services we also receive financial information related to deposits, withdrawals, and gaming transactions. Technical data is collected automatically, including your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources.

How We Use Your Information

Your information allows us to create and manage your player account, process financial transactions, verify your identity to meet legal and licensing obligations, and prevent fraud or money laundering. We also use it to customise your gaming environment, provide customer support, send important service notifications, and — only with your consent — deliver promotional offers and updates that may interest you.

Additionally, we analyse usage patterns to improve our website, develop new features, and maintain the highest standards of responsible gaming and platform integrity.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share necessary data with trusted service providers who help operate our platform. These partners include payment processors, identity verification agencies, customer support systems, hosting providers, and analytics services. All such partners are contractually bound to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, court order, or regulatory authority, particularly in relation to anti-money laundering, responsible gaming, or licensing requirements. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure essential functions work properly, remember your preferences, analyse site performance, and support personalised content. Essential cookies cannot be disabled as they are required for account login, game functionality, and security features.

You can manage non-essential cookies through your browser settings or our cookie preference centre. We regularly review our tracking practices to maintain an appropriate balance between functionality and privacy.

Data Security Measures

We employ industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information. Access to data is limited to authorised personnel who require it to perform their duties.

While we strive to maintain the highest level of protection, no internet transmission or electronic storage system can be guaranteed as completely secure. We encourage you to use strong, unique passwords and keep your login details confidential.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, regulatory, and accounting requirements. Once your information is no longer needed, it is securely deleted or anonymised.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

Residents of certain Canadian provinces may have additional rights under applicable privacy legislation. To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with legal requirements.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our customer support team through live chat or by emailing our privacy officer at the address listed in our help centre.

By continuing to use JeetCity Casino, you acknowledge that you have read and understood the practices described in this Privacy Policy.